FAQ

PAYMENT

What forms of payment do you accept?
We accept all major credit cards Visa, Mastercard, Discover, American Express and PayPal


SHIPPING

How much is shipping?
USA: $5 USD
Canada: $8 USD
Worldwide: $8 USD

When will I receive my order?
USA: Please allow 2-5 business days for your order to be processed. Estimated delivery arrives 2-5 business days after processing. Items are shipped via USPS standard shipping.

Canada: Please allow 2-5 business days for your order to be processed. Estimated delivery arrives 6-10 business days after processing. Items are shipped via USPS first class international.

International: Please allow 2-5 business days for your order to be processed. Estimated delivery arrives 8-14 business days after processing. Delivery timeline varies by country and location. Items are shipped via USPS first class international.

What about international orders?
Orders shipped outside of the USA may incur import duties and/or additional fees determined by the destination country. The customer is responsible for payment of such fees. Unfortunately, we do not have control over these charges and cannot predict their amount.

I need my items in a hurry. Do you offer expedited shipping?
Expedited shipping may be available for an additional fee for your items. Please email info@sketchbookavenue.com for more information.

What do I need to know about iPhone case orders?
All iPhone cases are made-to-order and will be shipped directly from our supplier. Your iPhone cases will be shipped separately from other items in your order, so you may receive them at different times. You will receive separate tracking.

What do I need to know about Mug orders?
All mugs are made-to-order and will be shipped directly from our supplier. Your mugs will be shipped separately from other items in your order, so you may receive them at different times. You will receive separate tracking.


RETURN POLICY

Do you accept returns?
We do not accept returns. Due to the nature of our personalized items, we cannot accept returns and/or cancellations. All sales are final.

Can I cancel my order or make changes after I placed the order?
All sales are final – Unfortunately, we cannot cancel orders once they have started production.

I have an issue with my order – what can I do?
Your satisfaction is super important to us! If you are not 100% satisfied with your order, please contact info@sketchbookavenue.com. If the product arrives damaged or defective, please send us your order number, a short description of the damage, and photos within a week of delivery.

Got more questions?
Say hello – info@sketchbookavenue.com